Return and Refund Policy

Bauthe Australia wants you to feel confident when shopping for makeup, skincare, and beauty essentials through our online store. We understand that questions may arise after receiving an order, and we aim to handle returns, refunds, and product-related concerns fairly and transparently. This policy explains the conditions and procedures for requesting a return or refund.

Customers must contact Bauthe Australia within 14 days of receiving their order to request a return or discuss a refund. Please email hello@bauthe.au with your order number, a description of the reason for your request, and photographs where appropriate. Contacting us within this period allows us to review your request and explain the next steps. Please wait for our instructions before sending any products back.

For change-of-mind returns, products must generally be unused, unopened, in their original packaging, and in resalable condition. Because makeup and skincare products involve hygiene and product-safety considerations, opened, used, or unsealed products may not be eligible for change-of-mind returns unless otherwise required by law. Return eligibility will depend on the product's condition and the circumstances of the request.

If you receive a faulty, damaged, incorrect, or significantly misdescribed product, please contact us as soon as possible. Include your order number, a description of the issue, and clear photographs where relevant. We will assess the circumstances and advise you of the appropriate resolution. The 14-day change-of-mind period does not limit any rights or remedies you may have under the Australian Consumer Law.

Once a return is approved, we will provide instructions on how to return the item. Please package products securely to reduce the risk of damage during transit and retain any available postage or tracking information. Return shipping costs will depend on the reason for the return and the circumstances involved. Where a product issue requires a remedy under applicable consumer law, we will handle return arrangements and costs in accordance with our legal obligations.

Approved refunds will generally be issued to the original payment method where practicable. The time required for funds to appear in your account may depend on your bank or payment provider. We will advise you if additional information is required to process your refund.

If your order arrives damaged, contains an incorrect item, or is missing a product, please notify us promptly so we can investigate. Photographs of the parcel, packaging, and affected items may help us assess your request. We aim to resolve these matters fairly and in accordance with our policies and applicable Australian consumer protection laws.

We encourage customers to review product descriptions, shade information, ingredients, and usage instructions before purchasing. Individual preferences may vary, and product colours can appear differently depending on lighting and screen settings. If you have questions about a product before ordering, please contact our customer support team for assistance.

Nothing in this policy excludes, restricts, or modifies any consumer guarantees or rights that cannot lawfully be excluded under Australian law, including your rights under the Australian Consumer Law. Depending on the circumstances, a faulty or non-compliant product may qualify for a repair, replacement, refund, or another remedy even after the 14-day period has passed.

For return or refund enquiries, please contact Bauthe Australia at hello@bauthe.au or call +61 452 199 183. Our business address is Rosepark Drive, Melonba, New South Wales 2765, Australia. Please include your order number when contacting us so we can assist you efficiently. We appreciate your trust in Bauthe Australia and are committed to treating every customer enquiry with care and fairness.